Frequently Asked Questions (FAQs)

Welcome to the FAQs section for SWAGGY SOLES, where we address common queries about our range of products.

  1. Where do you deliver?
    We deliver across the country, ensuring our products reach every corner with ease.
  2. How long would it take to receive my order?
    We make every effort to deliver your order within 3-5 business days. Delivery times may vary during sales or other peak periods. For further clarity, please refer to our Shipping Policy.
  3. What are the delivery charges?
    At SWAGGY SOLES, we offer free cash-on-delivery for orders of 2 or more pairs per order. For orders with less than 2 pairs, a standard delivery fee of Rs. 150/- applies.
  4. How would you confirm my order?
    After placing your order, a SWAGGY SOLES customer service representative will contact you to confirm your address and order details within 24 hours.
  5. How do I track my order?
    Once your order ships, you will receive a shipping confirmation text message with a tracking number. You can use this number to track your order through the carrier's tracking portal.
  6. What payment methods do you accept?
    We accept Cash-on-Delivery, Bank Transfers, EasyPaisa and JazzCash. 
        1. HBL

    Account Title: M.Junaid Khan

    Account No.22647901415203

        1. JAZZ CASH  

    Account Title: M.Junaid Khan

    Account No.03214667884

        1. EASY PAISA

    Account Title: M.Junaid Khan

    Account No.03214667884

  7. What is your return policy?
    We offer a return policy for unused items in their original packaging if the item was damaged or incorrectly delivered. Please refer to our Return and Refund Policy for detailed instructions on how to initiate a return.
  8. How can I contact customer support?
    For any questions or assistance, you can reach our customer support team via email at swaggy.soles.official@gmail.com or by phone/WhatsApp at +92 334 7924497. Our team is available 24/7.
  9. Can I cancel or modify my order after it has been placed?
    We process orders quickly to ensure fast shipping times. If you need to cancel or modify your order, please contact us before its being shipped. Once an order has shipped, it cannot be cancelled or modified.
  10. How do I know if a product is in stock?
    Product availability is displayed on each product page. If a product is out of stock or on pre-order, it will be indicated clearly. You can also contact us for real-time availability updates.
  11. Do you offer discounts or promotions?
    Yes, we periodically offer discounts and promotions. Follow us on social media to stay updated on the latest deals and offers.
  12. Can I return a product if I change my mind?
    We accept returns for unused items only if they were damaged or incorrectly delivered, within our specified return period. Please refer to our Return and Refund Policy for more details.